Cancellation policy

Cancellation Policy

Thank you for supporting our bees! This policy covers everything sold at beeholdenfarms.com. Different kinds of products have different rules, so please find your item below.

Honey, Balms, Candles & Handcrafted Goods
This includes our raw honey, lip and cuticle balms, body care, board butter, and Savannah Rae Candles. You can cancel an order for a full refund any time before it ships or is marked ready for pickup. Once an order has been shipped, delivered, or marked ready for pickup, it can no longer be canceled.

Local Pickup
When your order is ready, we'll let you know and send pickup details. Orders are available for porch pickup for 3 days after they're marked ready. Orders not picked up within 3 days will be refunded minus a 20% restocking fee.

Bee-Inspired Goods (Made to Order)
Our bee-inspired goods, such as notebooks, tote bags, wall clocks, garden flags, and apparel, are made to order just for you by our production partners. Production begins shortly after you check out. Because of this, bee-inspired goods orders cannot be canceled or changed once placed. If your item arrives damaged, defective, or misprinted, contact us within 7 days of delivery and send a photo. We'll make it right with a replacement or refund.

Digital Products
Digital downloads such as guides and printables are delivered instantly, so they can't be canceled or refunded after purchase.

Honey Share (3-Month)
The Honey Share is limited each season. You can cancel for a full refund before your first jar is picked up or delivered. After that, the remaining months can't be canceled or refunded.

Subscriptions
This includes Monthly Hive Stewardship, One-Year Hive Stewardship, the Pollinator Support Subscription, and any other recurring purchase.

• Automatic renewal: Subscriptions renew automatically at the frequency and price shown at checkout until you cancel. The payment method on file is charged at each renewal. We'll email you before any annual subscription renews.
• How to cancel: Log in to your account at beeholdenfarms.com and manage your subscription under Orders, or email beeholdenfarms@gmail.com with your name and order number. To avoid your next charge, cancel at least 5 days before your next billing date.
• What happens when you cancel: All future charges stop. Your subscription stays active, with its updates and benefits, through the end of the period you've already paid for. Charges already processed are non-refundable, and we don't give partial refunds for unused time, except where the law requires it.
• Changes: You can change your subscription's frequency from your account, or contact us and we'll help.
• Price changes: If a subscription price changes, we'll email you before your next renewal. You can cancel before the new price takes effect.
• If a hive is lost: Honey bee colonies are living things. They can decline, swarm, or be lost to natural causes. If this happens to a hive connected to your subscription, we may assign your support to another Beeholden Farms hive. This doesn't change your billing or your right to cancel.

Questions?
Send us a message through our Get in Touch form or email beeholdenfarms@gmail.com. We're a small family-run business, and we're always happy to help.